We are mainly shipping to USA, Australia and Canada, but we welcome orders from the EU as well. We offer full refunds (less shipping). We ship out within 24-48 hours, however, please note that due to the current climate, shipments may take longer than normal. We ship via EMS which is the equivalent to USPS Priority Express in USA, and Purolator in Canada. Expect your shipment in one week. Contact us at email@example.com if you have any issues and our customer service team will respond within 12-24 hours.